Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Reply. This is how I understand the PlusNet system. on 25-09-2022 15:41. Admittedly these will make more sense if you already have a basic. Pop the power cable into a nearby plug socket, and turn it on. Any other sockets that currently work will still do so. I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone to the hub. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Winner: Tie. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayI don't have a virgin media wall socket and this is stressing me out. It is a master telephone socket which has two connectors: A and B. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. A third lead from the back of the router. Source: herbalic79. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. View landline set up guide Hi, this video is a very quick example of how to wire up a nte5 master socket as found in the UK on BT and Virgin media telephone lines. 5m/4. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. Standard sockets were introduced, as part of the 'New Plan' wiring policy, to allow customers to easily purchase their own telephones, as required by Oftel, the phone regulator. You will then know for each phone if it is capable of. 2. Faceplates after second visit. #1 Hi everyone. There shouldn't be 2 master sockets, but people sometimes use a master as an extension socket. on 03-08-2020 18:05. The answer is yes. Hi. Open the Master Socket up. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. Ethernet cable is faintly easy to hide. No vm wall socket. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. A non-split socket will have the sockets and screws in the middle. Jul 22, 2008. 1. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. We all know and love the internet and TV services that can enter our homes through entry points. No knowing the layout of you home doing this might be less obvious than the thick VM cable. Source:When I moved into my house I removed the master socket for replastering and probably lost it (or thrown it away). Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. Will we have to move the base unit of the phone to be nearer to the hub or is there some. If you're happy with this and for the charge we can make the arrangements for you 🙂. a geeky broadband story. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. 23/03/17 - 01:22 #2. 0 Kudos Reply. This lead goes into the same wall socket as my landline phone lead does. Follow these steps to install your virgin Media Broadband, TV and Phone service. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. Step 2: Order your Virgin Media Broadband service. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Thread the tie through the slot/hole in the back of the faceplate. We have the quickstart pack but sadly cannot get broadband set up and working. I recently purchased my first home and have been taking a look at the VM cabling to the property. David_Bn. We would like to show you a description here but the site won’t allow us. There is limited ability to tweak the configuration of the BT phones, unfortunately. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Thank you - 5259182 - 3. One to power the router up. replace BT master socket with slave socket . Tudor. Customer since 1993. One of VM's methods involves fitting a phone socket next to the VM hub and joining this to the existing phone extension wiring and then using an adapter lead to 'backfeed' from the hub's phone connection into the existing extension wiring. On the back of the master socket it has be numbers 1-6, but there are only 4 connectors. The landline phone digital switch over is being rolled out from around now to be completed by 2027. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Wi-Fi boosters can help with those wireless signal dead zones around your home. Sign in . I just got Virgin Media kit and read all information carefully and checked - 5200805No virgin media wall socket. Usual advice is to make sure you test at the master socket (to avoid any possible problems with your internal phone extension wiring). All the wall sockets I can see are for BT. 29-12-2022 20:58 - edited 29-12-2022 21:00. No Virgin media wall socket. Then press and hold the security button on one of the original adaptors in your network for two seconds. There are three cables at the back of the router. Reply. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. 0 – which seems a lot. Remove all other equipment connected to telephone sockets. This will allow a RJ11 socket at the telephone. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Do VM supply this and can I be provided with one. I have been trying to tell BT customer service, however. This will clear the line of dial tone for a short time, allowing you to listen closely. 1 4. No Coax Wall Socket Virgin Media Community 4802361. TP-Link TL-WPA4220T KIT 2-Port Powerline Adapter WiFi Starter Kit (Recommended) FAQ. Hi team. I shall have a look through my cables and see what fits. I'm currently renovating my living room, including the electrics. I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081. Fitting new telephone master socket for Vodafone broadband. As you are now a Vodafone Broadband customer, you will need to contact the Broadband Team, they will be able to let you know if the Master Socket can be moved and make the arrangements for the upgrade with Openreach. Volt. 23 February 2015 at 11:40AM edited 4 March 2015 at 6:37PM. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Re: Moving broadband socket. Posts: 166. Please try the above first and come back to us if you still have no working line so we can carry out further diagnostics for you and arrange and engineer if necessary. #3. Preparing for Landline changeover to fibre. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 99 each £8. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. All you need to do is contact Virgin Media and explain what the issue is. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Solved No Virgin Media Wall Socket At Installation Community 4832746. However it doesn't work at all. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. My Virgin Media App. This is usually marked as Line 1. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. We’ve had cable, for broadband, TV and telephone, for around 25 years - CableTel, which became NTL and then Virgin, we are considering moving to TalkTalk. I have tried to get all 4 set up and can't make them work. Is it necessary to plug the cable to socket for having wifi, if so what can I. QuickStart, set up and connections. Openreach would normally use the existing route that your telephone line would take. We would like to show you a description here but the site won’t allow us. The ring wire will affect your connection no matter where you plug in your router, and even if you don't use the extensions. However my master socket at the moment is in my sitting room. 5mm jack audio socket on the back of the V6 to the DAB input on my amplifier (as it was spare) and it sounds absolutely fine and a comparable level with the other inputs on my amplifier from the other (line level) sources so it would appear the V6. The trueCall standalone device. One to power the router up. Manage Your Account. We would like to show you a description here but the site won’t allow us. Hi all, I have been having a look around and not found a 100% clear answer to my question. Instructions Remove the lower part of the existing Virgin Media Master socket. I've looked for an external box but cannot. I have had Virgin Media during the last year, but have now requested. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. I assume that on moving to. on 27-10-2022 09:24. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. Jan 4, 2010. Doing this will not in any way damage the BT master socket, which will continue to function as a standalone telephone socket for as long as you subscribe to BT. 4Ghz. Unfortunately we don't use the Openreach master sockets as they are BT only. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. (I did this video to help/guide new engineer as I did not find any for my self when I started. 0 Kudos. Other broadband queries. David_Bn. OR Options. Business, Economics, and Finance. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Solved Remove Un Phone Line Just Cut It Virgin Media Community. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. 04-11-2022 15:05 - edited 04-11-2022 15:17. socket. Plug into the wall socket Push the red label end of the white cable, into the wall socket. 29/07/15 - 16:50 #1. Plug in a basic telephone to any telephone sockets in the house and listen for a dial-tone. 23/11/12 - 23:50 #14. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. 23/11/12 - 23:50 #14. on 14-09-2022 12:00. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The "How to book an engineer" help page (Book an engineer | Virgin Media. A second cable, the Ethernet, to deliver the internet from the router to the computer. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Virgin Media; My Virgin Media; Shop; Help;. The tech joined the Broadband/TV cable but was unable to jo. Manage Your. If you can get Quickstart, you can choose one of two delivery options. CryptoStep 2: Order your TalkTalk Broadband service. What you want is a telephone line extension from the hub to where you want the phone base unit located. . This example has the BT Piper logo in the top left corner. Account - Mobile. 0 Ratings Reply. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. If you have more than one phone socket connected to the same phone line in your property, the wiring from the master socket to the other extension sockets can cause interference. I have hardwired (pins 5/2) to. Tried looking but can't see a way to book an engineer for this? Thanks. Hi, Same problem here. It's possible that there're some wires connected behind the scenes; but there really shouldn't be. Next, connect the power cable. You can't (well shouldn't) touch anything past the text socket on the master sockets of either BT or cable sockets. g. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. #1. Brown/White – White/Brown. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Split the SSID so you know you are connecting to 2. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. craigmc89 • 1 min. Baffled By Virgin Cabling Avforums. I had 2 plugs and 2 bulbs in my old property - with no issues. Engineer used 'spare pair' of blue cables for 'new' BT line. 150 from a. Home broadband & landline. An I-Plate cannot be installed: NTE5: Single socket measuring 85mm x 85mm with a split faceplate. I then unplugged the Pod and plugged it back in again and then it worked. 168. 6%, while Virgin Media was only slightly behind with 65. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. VLNeedham. When I switched to my new provider, a BT engineer came out, since everything was required to be re-connected, I was given the choice to put the master phone socket wherever I wanted. This website. I am thinking of switching to Vodafone which I know will use the master socket for their connections. If you have a dial-tone it's. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. • Go to Advanced Settings > Wireless > Security. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Virgin Media Wall Socket Example 2. #2. Virgin Phone Switchover. Stay safe online. Installation: Wall socket issue. If digging / drilling / new external & internal cables are required the. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. We have the quickstart pack but sadly cannot get broadband set up and working. If customer service is a concern, you can check out our survey results to see which providers had the best scores. The box and cables may have been removed by the previous occupiers. . Tudor. To do this, the VM install tech simply removes the extension cable from the master socket, and wires it in to the new VM master socket instead. Options. If you don't have the cabling then call the pre-installs team on 0800 052 1734. . This can sometimes be improved by installing a small device. . You then have a set of sockets within your house that you can wire in parallel to your cable socket. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. However the wall. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. There's nothing connected to that as far as I can work out, it is just an on/off switch. Obi202 To Phone Extension Uk Voip Forums. Plug the cordless base. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. on 17-02-2023 12:46. Home Phone. Solved: I have one phone socket in my bedroom that no longer works. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. I've tried a different phone in the master socket but still the problem is there. VM BB TV Landline. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Openreach cannot legally use any Virgin Media infrastructure, that includes any lines to a property. 7) Test. Reply. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Zyxel 1800Mbps Pass-Thru Powerline Adapter 2-port Gigabit Ethernet 2-Pack. on 11-11-2021 10:40. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. See where this Helpful Answer was posted. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). The engineer would need to see and asses the requested location and they would advise on what cabling would be needed. Feed this disconnected extension wire into the VM socket and. Socket openreach trafalgarNew customer Virgin broadband hgr marketoraclePoweline diagram. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 2: Seeker. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Options. This article provides a detailed explanation of how the wiring diagrams supplied by Virgin can be interpreted, and how to identify which wires are connected to the Terminals in each socket type. At the moment I have ADSL from BT and by the end of this year I will have infinity. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Re: I need a Virgin Media Wall Socket. The PC had no signal. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. Feb 10, 2007. Anything beyond the socket where the external line comes in can be removed. Unplug the phone and check another phone directly into the main socket ensuring this is. Remove the existing telephone cable from your wall socket. Most people do, and besides you can pick one up for under £10 and that will allow 999 calls the same as the kit virgin provide. Don't touch it. Moving from Virgin Media cable to TalkTalk wired. Options. Your telephone service from any of the UK Service Providers, other than Virgin. How about using a 10m RJ11 to RJ11 telephone cable. . Vonage 2nd line. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Amazon product. If possible, I would like to get rid of this rather ugly white. 5 Machine screws included. Thank you. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I would like to have the phone downstairs. Connect your devices to the new hub. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. VM will usually only supply a Quickstart to a property that had VM previously. " The hub is upstairs as previously said. I don't have any power sockets on the side of the house where traditionally the drop wire is, the current copper cable comes round the side of the house to the back but even then the master socket is on a side of the room without power so I'd have to get them to bring the fibre cable to the far corner at the rear, basically the opposite corner. Apologies for any cabling issues. Plug it into a wall socket near one of your existing Powerlines. Hi I decided to cancel my Virgin Media package down and have Vodafone broadband, only problem is the BT Masters is in my bedroom where. Stay safe online. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. We only have the Open reach Master socket 5C. Removing The Front Of Master Socket Broadban Bt Community. Aug 8, 2019. Set up rules and scenariosWe would like to show you a description here but the site won’t allow us. 1. Before I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. Virgin Mobile. The Virgin Media engineer, my DIY books and all the websites tell me so! Being an enthusiastic amateur I am reluctant to ignore the rules and possibly incur a hefty cost from Virgin Media. 3 weeks ago. Plug into the Hub Push the white cable with the black label into the Hub. Phone. 0 Thanks Reply. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). At master socket I have the same two pairs terminating to A and B on master socket (tried swapping A and B around just incase but still no dial tone. Your wiring is then disconnected from the network, and can cause no mischief. Thanks for your first post and welcome to our community. Looks like it'll probably have to be done though. We would like to show you a description here but the site won’t allow us. Reply. A third lead from the back of the router. Most BT Master Sockets will be near the entrance wall, but not always. 2. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. Openreach will not use existing virgin wiring and would install new wiring and a master socket. Hi all, Trying to help my mum over phone sort this out as much as I can to try and avoid a £150 BT call out charge. We would like to show you a description here but the site won’t allow us. The phone is disconnected from the master socket and plugged into the other end of the adapter. Virgin Media TV boxes need to be connected to a Hub so. We would like to show you a description here but the site won’t allow us. Unplug the telephone from the telephone wall socket. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Re: Using existing Bt sockets with virgin. the street is enabled for the service. • Login with the default login info (on base of Hub) unless you've already updated it. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin. com. Unfortunately we don't use the Openreach master sockets as they are BT only. 100. on 03-08-2020 18:05. This is an unbranded generic version. **UPDATE** The engineer has now attended and ran the phone cable externally from the back of the master socket into my room and installed a phone socket which I have plugged a phone extension cable into (431A extension cable type) then into the vm adaptor and then into the cable modem (port 1), and all is working fine. Andrew Ferguson, andrew@thinkbroadband. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. You can re-use any microfilter and Ethernet cables. 5mm stereo jack to 2 phono plugs connected from the 3. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. Virgin Media. I think you have failed to grasp the problem. The telephone master socket and TV aerial have not been used for 25 years, see photos attached. An LJU5 gives one line with two sockets. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 17: Community Champion. Landline operators in the UK will switch every home phone in the. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. This only affects landlines. Phone. BeginnerNo virgin media wall socket. . Forum; Apps. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. if its possible in parallel but its not a big problem if you run an series. However… Virgin now obviously wants their hub etc back. The wiring diagram for the master socket includes the plugs, sockets, wires and colors that are used to connect the various components of the home telephone system. Solved No Virgin Media Wall Socket At Installation Community 4832746. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. He will drill through into the lounge and connect an internal access point to the brown box on. I would like to have the phone downstairs. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. 19 minutes ago. 03707644) at Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP (“Virgin Media”) by West One Technology Limited (registered no. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. LincolnVoda. I have a BT openreach master socket (new type with built in filter) and I want to extend the broadband about 3m away and hide the cable in the wall. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Would an engineer be - 5259182 - 2Business, Economics, and Finance. If you can get Quickstart, you can choose one of two delivery options. No, any cables within the house can be touched as much as the householder wants to touch them. So I now have 100Mbps broadband and phone over broadband. There will be two distinct input lines coming from each end of the socket. Reasons to use a Wi-Fi booster . I have only got one rectangular shaped white socket (Shown as below) but it seems old. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Hello AdamT23, thank you for reaching out on our help forum about this issue.